Refund Policy

Web Sales Customer Service: 1-604-912-0185 from 10:00AM to 5:00PM Monday-Friday (Pacific Time);

ELLA Shoes will accept returns on regularly priced merchandise for exchange or store credit only. No cash or credit card refunds. Sale and discounted merchandise are final sale and can not be returned.

Footwear must be returned in its original box, unworn with the receipt enclosed. Credit will be issued upon arrival of the returned merchandise. Shipping charges are the customer's responsibility and are non-refundable.

If you have any questions, please contact us at